Refund Policy

      Returns 

You have 60 calendar days from receipt to initiate a return. To be eligible, your item must:

• Be unused, unwashed, and in original condition
• Have all original tags, packaging, and accessories
• Be in original packaging

To start a return, contact support@usevolut.com with your order number and reason. Once approved, we'll provide return instructions.

Non-returnable Items

• Sale items or "Free Gift" items
• Gift cards

Refunds

After inspection, we'll email you about your refund status. If approved, credit will be applied to your original payment method within 7-10 business days.

Note:

• Shipping fees are non-refundable
• Free shipping promotion returns may incur restocking fee

Exchanges

We only exchange defective or damaged items. For same-product exchanges, contact support@usevolut.com. Subject to availability.

Return Shipping

• Customer pays return shipping costs
• Use trackable shipping/insurance recommended
• We cover shipping for our errors (wrong/defective items)

Late or Missing Refunds

Check your bank/credit card company first. If refund still not received, contact support@usevolut.com

Contact Us

Questions? Contact us at: Email: support@usevolut.com